INTERNATIONAL RECONSTRUCTION AUTHORITY
Procurement Complaints Procedure (Illustrative Draft - Pending Review and Approval)
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NOTICE: This is an illustrative placeholder document used during MVP development.
It does not represent a finalised or legally adopted complaints procedure.

1. WHO MAY COMPLAIN
   Any participant in a procurement process may submit a complaint regarding
   that process.

2. HOW TO SUBMIT
   Complaints are submitted in writing, quoting the relevant tender reference,
   and describing the grounds for the complaint.

3. INDEPENDENT REVIEW
   Complaints are reviewed impartially by reviewers separated from the
   evaluation team, against the published Procurement Policies and Rules.

4. OUTCOME
   A reasoned response is provided to the complainant, and the outcome is
   recorded for transparency and audit.

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